Success at the enquiry desk : successful enquiry answering - every time /

Buckley Owen, Tim,

Success at the enquiry desk : successful enquiry answering - every time / - 5th ed. - London : Facet, 2006. - xx, 134 p. ;

Previous ed.: 2003.

9781856046008 (pbk.) 1856046001 (pbk.)

025.52 / BUC

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