TY  - BOOK
AU  - Buckley Owen,Tim
TI  - Success at the enquiry desk: successful enquiry answering - every time 
SN  - 9781856046008 (pbk.)
U1  - 025.52 
PY  - 2006///
CY  - London
PB  - Facet
N1  - Previous ed.: 2003
ER  -