Bawden, David. <br/><br/>
User-oriented evaluation of information systems and services / 

 - Aldershot, Hants, England ;  Brookfield, Vt., USA :  Gower,  c1990. 
 - vi, 209 p. : 
<br/><br/><label>ISBN: </label>0566052091 
<br/><br/><label>Dewey Class. No.: </label>020  / BAW