000			00511cam a2200181 a 4500
005			20241215072903.0
008			140508s2006 enk b 001 0 eng
020			_a9781856046008 (pbk.)
020			_a1856046001 (pbk.)
082	0	4	_a025.52 _bBUC
100	1		_aBuckley Owen, Tim,
245	1	0	_aSuccess at the enquiry desk : _bsuccessful enquiry answering - every time /
250			_a5th ed.
260			_aLondon : _bFacet, _c2006.
300			_axx, 134 p. ;
500			_aPrevious ed.: 2003.
942			_cREF
999			_c11220 _d11220