The virtual customer : (Record no. 11951)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01302cam a2200181 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250116110623.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070404s2005 gw a b 101 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9783598218453 (hd.bd.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 3598218451 (hd.bd.) |
| 082 00 - DDC Number | |
| Class No. | 021.7 |
| Book No. (First Three Letters) | THE |
| 245 14 - TITLE STATEMENT | |
| Title | The virtual customer : |
| Reminder of title | a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of Publication | München : |
| Publisher | Saur, |
| Year | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent (Page) | xvi, 385 p. : |
| 500 ## - GENERAL NOTE | |
| General note | International conference proceedings of a conference organized by the Management and Marketing Section of IFLA. |
| 700 1# - Added Entry -- Author Name (Editor and others) | |
| Personal Name | Ferreira, Sueli Mara Soares Pinto. |
| 700 1# - Added Entry -- Author Name (Editor and others) | |
| Personal Name | Savard, Réjean, |
| 942 ## - Item Type | |
| Item Type | Reference Book |
| Call number | Accession Number | Item Type (Lending Control) | Collection Code (For Spine Label) | Permanent Location | Current Location | Shelving Location | Acquisition Date | Mode of Acquisition |
|---|---|---|---|---|---|---|---|---|
| 021.7 THE | 15119 | Reference Book | Reference | Kokuvil Public Library | Kokuvil Public Library | Reference Section | 16/01/2025 | Donation |