The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 /

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Material type: Text

TextPublication details: München : Saur, 2005.Description: xvi, 385 pISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Reference Book	Kokuvil Public Library Reference Section	Reference	021.7 THE (Browse shelf(Opens below))	Available		15119

International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.

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